microsoft to do google tasks integrations

Present-day bot tech suffers - and customers get frustrated - because chatbots can't easily integrate with legacy systems to access the data and automate tasks. Sentient or not, customer service chatbots need a lot of care and feeding to perform their jobs. 'It is so natural for humans to attribute human values, human motivations, human cognitive skills to dogs, cats and machinery … it's a natural vulnerability that we have.' IT gets in the way

'This is, frankly, just a classic case of anthropomorphism,' Trefler said. Lemoine fell into the same trap, Trefler believes. Trefler remembers fellow Dartmouth students developing relationships with Eliza in the mid-1970s. People identifying chatbots as sentient beings dates back more than 50 years to Eliza, the original chatbot, which was released in 1966 and set up to talk like a therapist. It can also be used for more controversial applications such as facial recognition for law enforcement. As constituted now, he added, AI tech can be used for good, such as making people more productive in their jobs. Pegasystems founder and CEO Alan Trefler said he doesn't believe it's possible that Google LaMDA is sentient, and thinking about it in those terms 'confuses the conversation' about AI. 'You know it's not sentient, but it's perfectly capable of sounding very human - and other times just being bats-t crazy.' 'If you have some experience chatting with these things and see the results of these new models, it does change something in terms of your perception,' said Dan Miller, Opus Research founder. Much more work needs to be done to make customer service chatbots integrate with existing enterprise IT to automate even the simplest tasks.

While chatbot technology is evolving, the bots available in today's market are nowhere near sentient, according to a panel of contact center technology users and other experts.

This comes as rogue ex-Google engineer Blake Lemoine said he believes that Google's LaMDA, a large language model in development, is sentient.

Microsoft to do google tasks integrations